Shipping

• Orders within Australia can be sent with either standard or express post. 
• *FREE SHIPPING is applied to orders over $100 (Australia only).
• $9.99 for all orders under $100.
• Australia Post Tracked Express Shipping (1-3 Days) $15.00
• FREE Express Shipping orders over $199+
• Average Shipping Times: (shipped out of Brisbane, Australia). 
• *New Product Launch and Restock Periods: During new releases, restocks and sale periods please allow an additional 3-5 working days for dispatch on top of the normal shipping times. 
• *Public Holidays: Not included as business delivery days.
• *Please note: Orders will be shipped out the same day if received by 2pm AEST, Monday - Friday Brisbane time (EST - no daylight saving). After 2pm orders will be shipped out the next working day. If purchased after 2pm Friday afternoon AEST, then orders will be dispatched Monday morning.

Shipping Option	Delivery Time
Australian Standard	2-5 Business Days
Australian Standard - Western Australia	7-10 Business Days
Australian Express	1-3 Business Days
Australian Express - Western Australia	3-5 Business Days

     

 

New Zealand:

• Free shipping on all orders over $100 AUD (approx. $83NZD)
• Or
• $10 AUD (approx. $10.40 NZD for any order under $80 AUD

 

International Shipping:

• Orders being shipped outside of Australia can be sent with either standard or express post. Prices on shipping vary, please see the information below.

• Free International Shipping orders over $149 AUD +
• Free Express Shipping orders over $199 AUD +
• Deliveries may be subject to import taxes, customer inspections or duties set by the individual country and their local authority and are subject to change.

 

USA Shipping:

Shipping Option	Delivery Time
Standard Shipping	6-8 Business Days
Express Shipping	2-4 Business Days

 

• USA
• Australia Post Tracked Express - $21.00 USD
  (2-4 Business Days)
• Australia Post Standard - $10.80 USD
  (4-10 Business Days)

Europe Shipping:

 

Shipping Option	Delivery Time
Standard Shipping	7-14 Business Days
Express Shipping	3-5 Business Days

 

• Europe
• Australia Post Standard - €10 Euro
  (4-10 Business Days)

 

United Kingdom Shipping:

 

Shipping Option	Delivery Time
Standard Shipping	7-14 Business Days
Express Shipping	3-5 Business Days

 

• United Kingdom
• Australia Post Standard - £8.63 GBP
  (4-10 Business Days)
• Australia Post Tracked Express - $17.27 GBP
  (2-4 Business Days)

 

ASIA:

• United Kingdom
• Australia Post Standard - £8.63 GBP
  (4-10 Business Days)
• Australia Post Tracked Express - $17.27 GBP
  (2-4 Business Days)

 

Rest of the World Shipping:

 

Shipping Option	Delivery Time
Standard Shipping	*10-14 Business Days
Express Shipping	*3-5 Business Days

 

*Rest of the World Shipping: These estimated shipping times will depend on the country's courier service and may differ from the time-frames mentioned above.

• *Please note: The above delivery time-frames are only estimations provided by our shipping providers. Although we hope this never happens, delivery delays during transit can occur.

• *Black Friday Sale Period: Our Warehouse will be operating 7 days a week and extended hours daily to dispatch your orders as quickly as possible. Due to the high amount of orders placed during our Black Friday Sale, please allow up to 10 business days to receive your dispatch information. This means it may take our team up to 10 business days to pick and pack your order once it has been placed

• *Other Launch and Restock Periods: During new releases, restocks and sale periods please allow an additional 3-5 working days for dispatch on top of the normal shipping times. 
• *Public Holidays: Not included as business delivery days.
• *Additional Duties: We will always do our best to ensure the amount of tax you are charged is as minimal as possible. However, we cannot guarantee a customer will not encounter any tax at all upon their order entering their country. Please refer to Sections 21 & 22 of our Terms and Conditions for further information in relation to import duties, handling fees, customs charges and local sales taxes.

 

FAQ

CAN I TRACK MY ORDER?

• Yes, once your order is dispatched, you will receive an email (and SMS if you have left your mobile) with all your tracking information and the steps to track the progression of your parcel.

 

• I ENTERED THE WRONG ITEM OR SHIPPING ADDRESS OR I WANT TO CANCEL MY ORDER?
• Once you process your order and click ‘confirm & pay‘, after this point we can’t guarantee anything. If you are quick to let us know, and we haven’t processed/packed the order we maybe able to amend it.
• Like mentioned above, once you click ‘confirm & pay‘, after this point we can’t guarantee anything. If the order is processing after you click ‘confirm & pay‘ or with the courier, it’s too late and we can’t change the order. If we can’t amend the order or stop it, it will need to go through the exchange process.
• If we go through an exchange, or reship to correct address once returned to us this will be at the customer’s cost. We are not liable for any losses incurred if the customer has provided any incorrect details for their order or anything that happens after clicking ‘confirm & pay‘.
• Please double and triple check your items, sizes and address is placed correctly.

INCORRECT OR FAULTY ITEM RECEIVED:

• We are sorry to hear this and we will fix this asap! Please send us an email message with your order number, name of the product you were supposed to receive and what you actually received. Please attach a photo of the incorrect item to confirm.
• For a faulty item, please attach pictures of the fault or damage to the garment and further details of the problem.
• *Returns are subject to being notified within 7 days from receiving the items.
• *There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle and wash your items.
• *If you have received the wrong package we will have this returned, and reshipped out for you.

 

LOST PACKAGE:

• Once an order is dispatched from our warehouse, delivery and responsibility is passed onto the couriers. If your package appears to have no movement please contact us (or the courier service and provide them your tracking to see what the update is). In the circumstance your package is declared lost, we will re-ship your original order (depending on stock). We understand this is an unfortunate scenario, but we will be in communication with you and get to the bottom of this. As soon as we know if the package is still in transit (at times it can be stuck at a depot, misplaced, then put back on the run), but if declared lost by the courier we will re-ship.

 

 STILL HAVEN’T FOUND THE ANSWER YOU’RE LOOKING FOR?

 

• Please feel free to contact us and we will be happy to help answer any questions you have!
• ADDRESS: PO BOX 2335 Sunnybank Hills, 4109 QLD Australia 
• EMAILorders@immortalphysique.com.au
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